The Supervisor’s Passport to Success has been especially designed for busy managers and supervisors who need quick answers to tough problems. This book provides the critical steps to follow and the answers to many of the most demanding people issues you face in a succinct and time-saving fashion. Today’s workplace is different, diverse, and constantly changing. Accept the fact -- we have to manage people differently today. What worked yesterday will fail tomorrow. Each employee brings a totally new set of expectations, needs, and issues, as well as opportunities. This reference guide contains checklists, fact sheets, and detailed outlines giving you accurate advice at your fingertips. It will enable you to become more responsive and decisive, so that you gain the respect and credibility of those you supervise. The Supervisor's Passport to Success includes the following critical sections:
Here is a list of tried-and-true interview questions you can safely ask which will help you select the best candidates during your interview process.
We are not in Kansas any more, Toto! Times have changed--here are the questions you should never ask during the interview process. Asking one of these questions can put you in legal jeopardy.
The "first day" is always a challenge. This section addresses all the things a new employee needs to know for smooth transition including forms, benefits, and guidelines for the work environment. Create a good orientation program and improve your retention rates.
Discover "The Pride System," a five-step process which will assist you in this challenging endeavor.
Job related behavior problems cause a heap of headaches. The TARGET method has been developed to assist you with this important responsibility. Improve your ability to manage others by following a fail safe method used by thousands of managers.
Whether this is your first supervisory position, or you are an experienced manager, here are some ideas which will help you build trust and credibility as a leader.
Here are dozens of tips to consider as you strive to attract and keep entry-level workers. These apply to businesses of any size.
Trust is a vital component between a supervisor and their employees. Here are nine suggestions you can implement which will help you relate to your employees as an honest, trustworthy leader.
All good businesses have at least one or two! No matter what type of program you have, designing that program is critical to its success.
They are here, there, everywhere! Ignoring or tolerating these problem individuals and the atmosphere they create can quickly result in dissatisfaction among other employees. Here are some tips you might consider when faced with this challenging situation.
Conflict in the workplace is a reality—it does not magically go away if ignored. When handling conflict, here are proven guidelines that apply.
There is no surefire formula for handling employee complaints. But this section contains one method, which may prove successful as you work through this process.
Here are 25 thought-provoking questions you may want to examine carefully before taking discipline or discharge action against an employee. These questions may help you avoid some hidden pitfalls in the process.
Here are eight concise steps to a successful discharge process…Review, investigate, document, etc.
This section highlights and explains the ten sections provided under this Act.
This section discusses eligible employees and small worksite exceptions to coverage, and events for which a leave may be taken.
What type of behavior requires intervention? Anything that disrupts the office, impacts productivity, or poses a threat to other employees. When handling unsatisfactory behavior, certain guidelines apply.
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Interviewing Job Candidates
