The Spirit of Excellence for Hospitals and
Long Term Care Facilities
Providing quality care is more of a challenge now than ever before. The
Spirit of Excellence is designed for hospitals in the health care
industry. Also available in Spanish and Chinese.
The
benefits:
Build
patient loyalty and word of mouth advertising
Encourage
employee teamwork
Improve
attitude, morale and communication
Reduce
turnover and patient complaints
Empower
staff to deal more effectively with third party providers
The
three-session program is driven by 60 minutes of video. The video
provides good and poor examples for participants to identify with and
learn from.
The
Leader Guide is used by facilitators to implement the system on
site. It explains how to run the group discussions, describes what
material is needed, and provides a recommended script for the leader's
use in conducting each session.
A
participant book and support materials are used by employees to
maintain enthusiasm and commitment. Outside reading and exercises
enhance training time by eight to sixteen hours.
Please select video format and
language:
NTSC is used in North America,
Latin America and parts of Asia.
PAL is used in Europe, Africa, Middle East, and parts of Asia.
Facilitator Packages
1
-
4
:
$ 999.00
5
-
24
:
$ 899.00
25
-
99
:
$ 599.00
100
-
250
:
$ 499.00
250
-
+
:
$ 399.00
Participant Packages
1
-
499
:
$ 19.00
500
-
2499
:
$ 15.75
2500
-
4999
:
$ 12.25
5000
-
9999
:
$ 10.00
10000
-
+
:
$ 8.25
Facilitator Packages:
(Consists of: Facilitator guide
with 3 videotapes, CDRoms/VCD or DVD.)
Participant Packages:
(Consists of: Participation book,
certificate of accomplishment, quality service techniques card, and
customer service performance standard.)
Introductory start up package.
Includes facilitator package and 25 participant packages. Shipping and
handling included.
$ 1,499.00
Please select video format and
language:
NTSC is used in North America,
Latin America and parts of Asia.
PAL is used in Europe, Africa, Middle East, and parts of Asia.
Options and Considerations:
You can
purchase the Facilitator and participant packages and teach the course
yourself, or we will be glad to facilitate it during a one day in-house seminar.
We can also teach a train-the-trainer course.
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Includes a Podcast on
Transformational Leadership: How to Design a Change Management Strategy
to Accelerate Performance and Increase Productivity and six special reports
-- Creating the High Performance Organization -- Are You a Manager or a
Leader? -- How to Manage Negative Employees -- How to Hire Exceptional
People -- Top Ten Reasons People Quit Their Jobs -- How to Keep Your
People Motivated
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